Refunds and Return Policy for Panafrican.email

Effective Date: July 3, 2023

At Panafrican.email, we strive to provide a reliable and satisfactory email service to our users. We understand that there may be situations where refunds or returns are necessary. This Refunds and Return Policy outlines the guidelines and procedures for refund requests and return of services.

1. Refund Eligibility:

1.1 Subscription Plans:
For users on a subscription plan, refunds may be eligible within a specified period from the initial subscription date. The eligibility period for refunds will be clearly stated during the subscription process or in any promotional materials.

1.2 Valid Grounds for Refunds:
Refunds will only be granted under the following circumstances:
a. Technical Issues: In the event of prolonged service outages or severe technical issues that prevent you from accessing or using our email service.
b. Non-Delivery of Services: If you have been unable to receive or use our email service due to our fault or failure to deliver the promised service.

2. Refund Procedure:

2.1 Contact Customer Support:
To request a refund, you must contact our customer support team within the eligible refund period. You can reach our customer support by register@panafrican.email.

2.2 Provide Necessary Information:
When contacting customer support, please provide the following information:
a. Your name and contact details.
b. Subscription details, including the subscription period and payment information.
c. Reason for the refund request, along with any supporting evidence or documentation.

2.3 Review and Processing:
Upon receiving your refund request, we will review the provided information and assess your eligibility for a refund. We strive to process refund requests in a timely manner and will communicate the outcome to you.

3. Return of Services:

3.1 Service Cancellation:
If you wish to discontinue using our email service and request a return, you may cancel your subscription at any time. Please note that cancellation does not guarantee a refund unless you meet the eligibility criteria mentioned above.

3.2 Termination of Account:
In the event of service termination or account closure initiated by panafrican.email, you may be eligible for a refund of any unused portion of your subscription fee. We will communicate the refund process to you in such cases.

4. Non-Refundable Items:

4.1 Non-eligible Situations:
Refunds will generally not be provided under the following circumstances:
a. Change of Mind: Refunds will not be granted due to a change of mind or if you decide to discontinue using our service for personal reasons.
b. Violation of Terms: If you have violated our Terms of Service or engaged in activities that result in account suspension or termination, refunds will not be issued.

5. Contact Us:

If you have any questions or concerns regarding our Refunds and Return Policy, please contact our customer support team at register@panafrican.email. We will be happy to assist you and provide clarification on any refund or return-related matters.

Please note that this Refunds and Return Policy is subject to change. We reserve the right to modify or update the policy at any time, and any changes will be communicated to you through our website or by email.

Thank you for choosing panafrican.email as your email service provider. We value your satisfaction and will do our best to address your refund and return requests in a fair and efficient manner.